Support

If you are an existing customer on support with us, you can upload the file you need help with and use the password given to you when purchasing the software or maintenance.

Click here to upload the file

When the upload is complete the file will not be visible on the page and only OR3D will have access to it.

Once the file has been uploaded, email us at support@or3d.co.uk, please include the name of the file and the issue you are having in the message.

If you are not currently on maintenance with OR3D you can contact us at support@or3d.co.uk or +44(0)1691 77 77 74 to discuss your support options.

OR3D Support Videos

These videos have been produced by OR3D to show our clients basic workflows, hints and tips when using the Geomagic products on your own projects.

These are some of the videos you will have access to when you subscribe to maintenance:

Design X

Alignment

Organic Auto Surface

Control

2D Compare

Feature Based Alignment

More tutorials will be added to keep you up to date with workflows and software changes. If you have any suggestions for the topics, please email us at support@or3d.co.uk.

By subscribing to maintenance, you will be given your own login and have full access to the tutorial videos showing different examples of the modelling or inspection workflows. To discuss your maintenance options, please get in touch.

Existing clients

If you are a client on support with us, you will already have login details and can login in our client portal.

Go to client portal

Unable to log in?

If you have forgotten your password or are having trouble logging in, please email us at support@or3d.co.uk.

Get In Touch

Let us know some details about the project and we'll get back to you with a quote.

News...

OR3D invest in long range 3D scanning solution

OR3D are pleased to add the Reigl VZ400i to their fleet of 3D laser scanners. Its performance allows increases in data capture times per setup, and has ability to record objects over 800m away. This instrument has provided a step change in reducing c...

OR3D invest in long range 3D scanning solution

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Get in touch

What happens next?
  • Our expert team will review your enquiry and get back to you by phone or email within the next few days.
  • We can answer any queries you may have, assist you in choosing the most appropriate product or get back to you with a quote for your upcoming project - we’re here to help.

Speak to us today on
+44(0) 1691 777 774

3 Cedar Court, Brynkinalt, Chirk, Wrexham, LL14 5NS
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